Frequently Asked Questions
Everything you need to know about ordering, parts, shipping, and returns.
How do I place an order?
The easiest way is via WhatsApp at +971562753231. Send us the part name, OEM number, or SKU and we'll confirm availability and pricing immediately. You can also add items to your cart on this site and submit the order directly via WhatsApp from the checkout page.
What is the difference between OEM and aftermarket parts?
OEM (Original Equipment Manufacturer) parts are produced by the original manufacturer or an authorised supplier and meet the exact factory specification. Aftermarket parts are produced by independent manufacturers, are generally more affordable, and vary in quality — we only stock reputable aftermarket brands such as RMG, Euroricambi, and Wabco, among others.
How do I find a part using an OEM number?
Use the search bar at the top of the site and enter your OEM or part number directly (e.g. 81.97601.6097). You can also send us the number on WhatsApp and we'll look it up for you.
Do you ship outside the UAE?
Yes. We export across the GCC — Saudi Arabia, Kuwait, Qatar, Bahrain, Oman — and to other countries in the wider Middle East and beyond. Shipping costs and transit times vary by destination. Contact us for a shipping quote.
What is your return policy?
We accept returns on unused parts in original packaging within 7 days of receipt. Electricals, special-order items, and cut-to-size parts are non-returnable. Contact us on WhatsApp or by email to initiate a return.
Are prices in USD and do you accept other currencies?
All listed prices are in USD. We accept payment in AED (UAE Dirham) at the current exchange rate, as well as bank transfer. Contact us for invoicing details.